Terms and Conditions Terms and Conditions

Welcome to Twinkle! These Terms and Conditions of Use (the “Terms”) govern your access to and use of the Twinkle website at mytwinkle.com and any associated mobile applications or platforms (collectively, the “Platform”), as well as the purchase of any products or services offered through the Platform.

The Platform is owned and operated by Wamdat Company Ltd, a company established and organised under the laws of the Kingdom of Saudi Arabia, with commercial registration number 1010813185 (hereinafter referred to as “Twinkle”, “we”, “our”, or “us”).

Twinkle specialises in providing customised and personalised party supplies, decorations, and related products and services (the “Products”) within the Kingdom of Saudi Arabia (the “Territory”).

Please read our Privacy Policy to understand how we collect and process your personal information through the Platform.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE PLATFORM. BY ACCESSING OR USING THE PLATFORM, PLACING AN ORDER, OR OTHERWISE ENGAGING WITH OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE PLATFORM.

1. ELIGIBILITY

You must be at least eighteen (18) years of age to use the Platform, place orders, or enter into any agreement with Twinkle. By using the Platform, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are under 18, you may only use the Platform with the involvement and consent of a parent or legal guardian.

2. ACCOUNT REGISTRATION AND SECURITY

To place orders or access certain features of the Platform, you may be required to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your account information to keep it accurate and complete.
  • Maintain the confidentiality and security of your account credentials, including your password.
  • Accept responsibility for all activities that occur under your account;
  • Notify Twinkle immediately if you suspect any unauthorised use of your account or any other security breach.

Twinkle reserves the right to suspend or terminate your account at any time if we reasonably believe that your account has been used in violation of these Terms, applicable law, or if your conduct is harmful to Twinkle, other users, or third parties.

3. PRODUCTS AND ORDERS

3.1 Product Descriptions

We make every effort to ensure that Product descriptions, images, and pricing displayed on the Platform are accurate. However, we do not warrant that Product descriptions, images, colours, or other content available on the Platform are accurate, complete, reliable, current, or error-free. Actual Products may vary slightly from their images due to the nature of customisation and the devices used to view the Platform.

3.2 Customisation

Many of our Products are customised and personalised according to your specifications (e.g., names, text, colours, themes). By placing an order for a customised Product, you acknowledge that:

  • You are solely responsible for the accuracy of all personalisation details provided, including but not limited to names, spellings, dates, and special instructions.
  • Twinkle will produce the Product in accordance with the specifications you provide and is not liable for errors resulting from incorrect information submitted by you.
  • You should carefully review all customisation details before confirming your order, as changes may not be possible once production has commenced.

3.3 Order Acceptance

Your placement of an order constitutes an offer to purchase the Products specified in your order. All orders are subject to acceptance by Twinkle. We reserve the right to refuse or cancel any order for any reason, including but not limited to Product availability, errors in pricing or Product information, or suspected fraud. An order is only deemed accepted when we send you an order confirmation.

3.4 Pricing and Payment

All prices are displayed in Saudi Riyals (SAR) unless otherwise stated and are inclusive of applicable Value Added Tax (VAT) as required by Saudi law. Twinkle reserves the right to modify prices at any time without prior notice; however, any price changes will not affect orders that have already been confirmed.

Payment must be made in full at the time of placing your order through the payment methods available on the Platform. Online payments are processed by third-party payment gateway providers, and your use of such payment services is subject to the terms and conditions of the respective payment provider.

4. DELIVERY

Twinkle is committed to delivering your orders in a timely manner. Delivery timeslots and estimated delivery dates are provided for guidance purposes and are not guaranteed. Twinkle shall not be liable for delays caused by:

  • Incorrect or incomplete delivery information provided by you.
  • Circumstances beyond our reasonable control, including but not limited to adverse weather conditions, traffic, public holidays, or force majeure events.
  • The unavailability of the recipient at the delivery address during the agreed delivery window.

If your order is delayed by more than four (4) hours beyond the scheduled delivery time (excluding circumstances beyond our control), please contact our customer service team for assistance.

Risk of loss and damage to Products passes to you upon delivery. You are responsible for inspecting the Products upon receipt and reporting any damage or discrepancy within the timeframes specified in Section 5 below.

5. REFUND AND CANCELLATION POLICY

5.1 Customised Products — No Refunds

Due to the bespoke and personalised nature of our Products, all sales of customised Products are final. In accordance with the Saudi E-Commerce Law (Royal Decree No. M/126 of 2019) and its Implementing Regulations, products made to specific consumer specifications are exempt from the standard seven (7) day return and refund right. As all Twinkle Products are customised with personal details (such as names), they fall within this exemption.

5.2 Exceptions — Defective or Non-Conforming Products

Notwithstanding Section 5.1, you retain the right to a replacement or refund if:

  • The Product is defective, damaged, or materially different from what was described or ordered.
  • The Product does not conform to the specifications you provided at the time of ordering.
  • The Product does not comply with applicable Saudi consumer protection regulations.

To make a claim under this section, you must:

  • Report the issue within seven (7) days of receiving the Product by contacting our customer service team.
  • Provide clear digital photographs evidencing the defect or non-conformity.
  • Return the Product in its original condition if requested by Twinkle.

Upon verification, Twinkle will, at its discretion, offer a replacement or issue a refund to the original payment method. Refund processing times may vary depending on your bank or payment provider.

5.3 Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellations may be accommodated under the following conditions:

  • Before production begins: If you cancel at least seventy-two (72) hours before the scheduled delivery slot, and production has not yet commenced, we will make every effort to accommodate your cancellation request and may issue a full refund.
  • After production has commenced: Once production of your customised Product has begun, cancellations cannot be accepted and no refund will be issued.

6. INTELLECTUAL PROPERTY

All content on the Platform, including but not limited to text, graphics, logos, trademarks, trade names, photographs, videos, designs, page layouts, software, data compilations, and the overall look and feel of the Platform (collectively, the “Twinkle Content”), is the property of Twinkle or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and design rights under Saudi and international law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes. You may not:

  • Reproduce, duplicate, copy, sell, resell, or otherwise exploit any Twinkle Content for any commercial purpose without our prior written consent.
  • Use any data mining, robots, screen scraping, or similar data-gathering tools on the Platform.
  • Frame or use framing techniques to enclose any Twinkle trademark, logo, or proprietary information.
  • Use meta tags or any hidden text utilising Twinkle’s names or trademarks without our express written consent.
  • Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Platform.

7. USER-GENERATED CONTENT

If you submit reviews, comments, photographs, or other content to the Platform (“User Content”), you grant Twinkle a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, modify, publish, translate, and distribute such User Content in connection with our business operations, marketing, and the Platform.

You represent and warrant that:

  • You own or have the necessary rights to the User Content you submit.
  • Your User Content does not infringe the intellectual property rights or other rights of any third party.
  • Your User Content is not illegal, obscene, defamatory, threatening, invasive of privacy, or otherwise objectionable.

Twinkle reserves the right to remove or edit any User Content at its sole discretion and without prior notice.

8. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

We process your personal data in compliance with applicable data protection and privacy laws in the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law (PDPL). By using the Platform, you consent to the collection and processing of your personal data as described in our Privacy Policy.

9. ELECTRONIC COMMUNICATIONS

By using the Platform or providing your contact details, you consent to receiving electronic communications from Twinkle, including but not limited to order confirmations, delivery updates, promotional offers, and service-related notices. These communications may be delivered via email, SMS, push notifications, or WhatsApp.

For contractual purposes, you agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting our customer service team. Opting out of promotional communications will not affect service-related or transactional communications.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

  • The Platform and all Products and services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • Twinkle shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses.
  • Twinkle’s total aggregate liability arising out of or in connection with your use of the Platform or the purchase of Products shall not exceed the total amount you paid to Twinkle for the specific Product or order giving rise to the claim.
  • Twinkle shall not be liable for any loss or damage arising from temporary unavailability of the Platform due to maintenance, updates, or circumstances beyond our reasonable control.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Saudi law.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Twinkle, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of the Platform or any Products.
  • Your breach of these Terms.
  • Your violation of any applicable law or regulation.
  • Any User Content you submit to the Platform.
  • Your infringement of any intellectual property or other rights of any third party.

12. FORCE MAJEURE

Twinkle shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of God, epidemics or pandemics, war, terrorism, government actions or sanctions, civil unrest, power failures, internet or telecommunications failures, or disruptions in supply chains.

13. MODIFICATIONS TO TERMS

Twinkle reserves the right to modify, amend, or update these Terms at any time at its sole discretion. Any changes will be effective immediately upon posting the revised Terms on the Platform, with the “Last updated” date amended accordingly. Your continued use of the Platform following the posting of revised Terms constitutes your acceptance of such changes. We encourage you to review these Terms periodically.

14. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, including but not limited to the E-Commerce Law (Royal Decree No. M/126), the Consumer Protection Law, the Personal Data Protection Law, and all applicable regulations and implementing rules.

Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the competent courts in Riyadh, Kingdom of Saudi Arabia.

15. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the remaining provisions, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

16. WAIVER

No failure or delay by Twinkle in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.

17. ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms to any third party without the prior written consent of Twinkle. Twinkle may freely assign, transfer, or delegate its rights and obligations under these Terms to any affiliate, successor, or third party without your consent or prior notice.

18. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies or guidelines referenced herein, constitute the entire agreement between you and Twinkle with respect to your use of the Platform and the purchase of Products, and supersede all prior or contemporaneous communications, proposals, or agreements, whether oral or written, between you and Twinkle.

19. CONTACT INFORMATION

If you have any questions, concerns, or complaints regarding these Terms or the Platform, please contact us:


Wamdat Company Ltd

Trading as: Twinkle
Commercial Registration No.: 1010813185
Website: mytwinkle.com
Email: hello@mytwinkle.com